Delivery & Return
Free Shipping on every order
Most orders are shipped within 48 hours after the payment is processed. Once your order has shipped, we will provide you with a tracking number that will allow you to track your package.
5-8 days / Standard express
Note: These shipping times are calculated using calendar days and should be used as a general guide. Shipping delays may be caused by natural disasters, inclement weather, war, public holidays, and factors outside our control.
Returns and Exchanges
If you received a defective product, please refer to our limited product warranty. To place a return or exchange, reach out to Renpho at firstname.lastname@example.org. We will reply within 24 hours. If the request for a return or exchange does not comply with the terms above, Renpho will not authorize the return or exchange. If you do not contact us first and you return the product without Renpho’s express authorization, we will not be responsible for the loss of goods, and we will not authorize a refund.
**For all authorized returns or exchanges, Renpho will send you a pre-paid return label.
Rules for All Other Products
We accept returns or exchanges within 30 days of purchase (i.e., the date listed on your receipt). Products cannot be returned or exchanged after 30 days from the date of purchase.
All products must be returned to Renpho in original condition. You may incur charges for ordinary wear and tear or damage caused by improper use, misassembly, missing parts, or accidents.
If a refund or replacement is required due to product quality issues, we will cover the cost of return shipping and restocking.